Protecting Your Personal Data Is Our Priority

1. About me44

me44 is an online gambling platform operating under international licensing, offering a range of services including online slots, sports betting, live casino, and other games to players in Malaysia. me44 can be contacted via the official email address [email protected].

This Privacy Policy is a legal agreement between me44 (hereinafter referred to as "we", "this platform" or "me44") and you as a user and player (hereinafter referred to as "you", "player" or "user") regarding the processing of your personal data.

By registering an account, using our services, or simply browsing the me44 website, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.

2. Personal Data We Collect

me44 collects various types of personal data depending on the nature of your interaction with our platform. The categories of data we collect are as follows:

Account Registration Information:

• Full name as it appears on your official identification document
• Date of birth (for age verification purposes, 21+)
• A valid and active email address
• A reachable mobile phone number
• Username and password chosen by you
• Identity card number (MyKad) or passport for the identity verification process

Financial Information:

• Bank account details for processing deposits and withdrawals via FPX
• E-wallet information such as Touch 'n Go eWallet and ShopeePay
• Associated DuitNow account number
• Deposit and withdrawal transaction history
• Crypto wallet data (USDT, BTC, ETH) where applicable

Technical and Usage Data:

• IP address, browser type and operating system of your device
• Login session data including access time and location
• Game activity and betting records
• Website navigation data and usage patterns
• Mobile device information if the platform is accessed via mobile phone

Communications:

• Conversation history with the customer support team via live chat
• Emails and any written correspondence with me44
• Feedback, complaints and requests submitted to us

3. Purpose of Data Collection

me44 uses personal data collected solely for legitimate purposes related to the services we offer. The main purposes are as follows:

• Player identity verification and compliance with the 21+ age requirement
• Player account management and administration
• Accurate and secure processing of deposits and withdrawals
• Prevention of fraud, money laundering, and other illegal activities
• Compliance with anti-money laundering (AML) and know your customer (KYC) requirements
• Providing effective and responsive customer support
• Sending account-related information, promotions and service updates
• Improving user experience based on usage data analysis
• Compliance with legal obligations and licensing regulations
• Detection and prevention of fraudulent activity or platform misuse

me44 will not use your personal data for purposes other than those stated above without obtaining your consent first.

4. Legal Basis for Data Processing

The processing of your personal data by me44 is carried out on recognised legal grounds, namely:

• Performance of Contract: Processing is necessary to fulfil the terms of the agreement between you and me44, including providing access to games and processing financial transactions.
• Legal Obligation: me44 is legally required to verify player identity, monitor transactions, and report suspicious activity to the relevant authorities.
• Legitimate Interests: We process certain data based on legitimate business interests, such as service improvement, fraud prevention, and platform security.
• Consent: For certain processing such as marketing communications, we rely on explicit consent given by you during registration or through account settings.

5. Sharing Data with Third Parties

me44 does not sell player personal data. However, in certain circumstances, we may need to share your data with selected third parties for service operation purposes, including:

• Payment gateway providers that handle FPX, DuitNow, Touch 'n Go eWallet, ShopeePay and cryptocurrency transactions
• Game software providers that supply games to the me44 platform
• Approved third-party identity verification and KYC service providers
• Regulatory authorities and law enforcement when required by law
• Auditors and legal advisors bound by confidentiality obligations

All third parties that receive me44 player personal data are required to comply with privacy and data security standards comparable to our own. We ensure that appropriate data processing agreements are signed with each service provider.

6. Data Retention Period

me44 retains player personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for the period required by applicable laws and regulations.

• Active account data: Retained throughout the active account period and for at least five (5) years after account closure
• Financial transaction records: Retained for no less than seven (7) years in accordance with AML compliance requirements
• Support communication logs: Retained for three (3) years from the date of last interaction
• Technical data and server logs: Retained for twelve (12) months from the date of generation

Once the specified retention period has ended, personal data will be securely deleted or anonymised using methods that meet recognised security standards.

7. Data Security

me44 implements a range of strong technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss:

• Encryption of data in transit using 256-bit TLS/SSL protocols
• Encryption of data stored in databases using AES-256 encryption
• Role-based access control (RBAC) that limits access to sensitive data
• Continuous system monitoring to detect suspicious activity
• Regular security testing and vulnerability assessments by independent third parties
• An incident response plan that has been tested and is ready to be activated
• Data security and privacy training provided to all staff

However, we wish to inform you that no method of transmission over the internet or method of electronic storage can guarantee absolute one hundred percent security. We are committed to notifying you should any data breach occur that affects your personal information.

8. Your Rights as a Player

As a me44 player, you have certain rights regarding the personal data we process. Those rights are as follows:

• Right of Access: You have the right to request a copy of the personal data we hold about you and to receive an explanation of how it is used.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete in our records.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted, subject to our legal obligation to retain certain data.
• Right to Restrict Processing: You may request that we stop processing your data in certain situations, such as while a data accuracy review is in progress.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to the withdrawal.

To exercise any of the rights above, please contact the me44 customer support team via live chat available 24/7 or by email at [email protected]. We will endeavour to respond to and resolve your request within a reasonable time.

9. Cookies and Tracking Technologies

The me44 website uses cookies and similar tracking technologies to improve the user experience, understand platform usage patterns, and deliver more relevant content to you.

Types of cookies used:

• Essential Cookies: Required for basic website functions such as login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: Store user preferences such as language, display settings, and other choices to improve ease of use.
• Analytics Cookies: Collect data on how players use the website to help us understand and improve our services.

You can manage cookie settings through your browser settings. Disabling certain cookies may affect the functionality of some parts of the me44 website. For more information on how to manage cookies in your browser, please refer to the relevant browser help documentation.

10. Amendments to This Policy

me44 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technologies used.

Any material amendments that significantly change the way we process your personal data will be communicated via a clear notice on the me44 website or by email to the address registered to your account, at least thirty (30) days before the amendment takes effect.

Continued use of me44 services after the effective date of such amendments will be taken as your acceptance of the amended Privacy Policy. If you do not agree with the amendments, please stop using the platform and contact us to discuss the options available.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way me44 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 — accessible directly through the me44 website
• E-mail: [email protected]
• Support languages: Bahasa Melayu and English

Our privacy and customer support team will make every effort to respond to each query or complaint submitted within a reasonable time. We value your trust in me44 and are committed to maintaining high data protection standards at all times.